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Shipping & Returns

Introductory Period

During our launch phase, our online shop will only be accessible to customers in New Zealand. If you live outside of New Zealand, you can purchase NZ Bees products from any of our International Distributors
 

Overview

NZ Bees offers only the highest quality products. Every attempt is made to provide the best quality service and to guarantee 100% customer satisfaction. Unfortunately, due to New Zealand biosecurity regulations, honey cannot be imported or returned to the country once exported.

If you are dissatisfied with any product, please contact us at any time and we will replace the product, suggest an alternative, or offer a full refund of the purchase price.

We’ll notify you via e-mail of your refund once we have received and processed your enquiry. You can expect a refund in the same form of payment originally used for purchase within 7 days of receiving your enquiry.

 

Free Shipping on New Zealand Orders over $50.00

All orders for delivery within New Zealand are sent by NZ Post. Delivery must be to a physical address. Parcels cannot be delivered to PO Boxes, Parcel lockers or Private Bags. 

 

Authority to Leave

Parcels may be sent with ‘signature required’. We strongly recommend that you use a business address to ensure someone is available to sign for your parcel. If no one is present to take delivery, a ‘card to call’ will be left by the courier and you will need to contact them to arrange re-delivery.

You may provide the courier with Authority to Leave (ATL) if no one is present to receive your delivery. If you give permission for the courier to leave your parcel without being signed for, please note this in your order comments at checkout.

 

How Much Does Shipping Cost?

New Zealand orders: there is a Flat Rate of $10.00 charged for all deliveries within New Zealand. There is FREE DELIVERY on orders over $50. All orders include a tracking number. This will be emailed to you after we ship your order. Your delivery can be tracked on the NZ Post Tracking page.

 

When to Expect Your Order

With Covid-19 conditions still prevalent in many countries, delays in delivery can be expected in some regions.

We try our best to dispatch your orders as soon as possible. It usually takes us between 1 to 3 working days to proceed and dispatch your order.

Occasionally a product you order may be out of stock. In this case, we will contact you promptly when the product is scheduled to be back in stock. If you are not satisfied with the timeframe, we may refund your order.

Delivery targets are a guide only and we do not guarantee that your order will be delivered within these delivery timeframes. Delivery to rural areas may take longer.

New Zealand orders: allow 1 to 3 working days from the date of dispatch.

We ship all our orders via New Zealand Post. Estimated arrival times are based on their standard service. Delivery to areas outside major cities, or where your item is a large carton, may take longer.

 

Can I Cancel my Order?

You may cancel your order any time before it’s left our warehouse by contacting Customer Services honey@nzbees.nz

Once it has left our warehouse we are unable to cancel the order.

Very occasionally, items might be out of stock. We will notify you via email and provide a new estimated dispatch date. You will have the option to either agree to a new dispatch date or cancel and receive a full refund on your order.

 

Can I Return a Product?

We want you to be totally satisfied with your NZ Bees purchase. If either of the following two cases apply, you may return the items for a full refund less shipping and handling costs or a replacement product free of charge. You can file Returns here or send an email within 30 days of receipt of goods to honey@nzbees.nz. Our customer services team will be in contact to provide a solution.

If you receive an incorrect order item.

While we have accurate processes in place for packing your order, mistakes can occur. If you have received an incorrect item, keep it sealed and notify us so we can correct this mistake with either a replacement or a refund. We will organise return of the goods if necessary.

Products that are damaged in transit.

Occasionally products are damaged in transit. Please notify us via email within one week of receipt of goods. Be sure to include name, order number, and clear photos of the damaged product preferably in the packaging to help us identify when or how the damage occurred.

 

What is my Order is Missing?

If you think your order is lost, please use the tracking number provided in the Confirmation of Dispatch email to track your order delivery status online. If there are any issues please email us at honey@nzbees.nz and we will assist. 

 

Further Information

For any shipping queries, please email us on honey@nzbees.nz or reach us via NZ Bees Chat (click the blue chat icon positioned lower right on your screen). 

NZ Bees Limited, 14 Morton Rd, Aongatete 3178, New Zealand

24/7 Customer Support

Got questions? We have the answers! Email or connect with us on social media!

Shipment Tracking

Worried about receiving the product? Each order receives its own unique tracking number.

15-Day Returns

Not 100% In LOVE with your purchase? Send it back hassle free!

Free Shipping

Enjoy Free Shipping when your order value exceeds $50