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Refund Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase.

To obtain a refund, please follow these steps:

1. If you believe that the product(s) you received is faulty or not what you ordered, please photograph the item(s) in question.

2. Please attach these photos to an email, together with an explanation of the issue, and send it to our Customer Service team at honey@nzbees.nz

3. Our customer support team will review the issue and if your request is accepted, we will issue by email an RMA number, together with our return address.

4. Print this email and enclosed it with the returned item(s). You are required to pay for the return shipping to our warehouse.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you have received the wrong item(s).

Exceptions / non-returnable items
Regrettably, we cannot accept returns on sale items or gift cards.

Exchanges
We need to receive your returned items at our warehouse before we can release the replacement goods.

Refunds
Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account or onto your card.

 

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Shipment Tracking

Worried about receiving the product? Each order receives its own unique tracking number.

15-Day Returns

Not 100% In LOVE with your purchase? Send it back hassle free!

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